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This article provides information about the prerequisites and system requirements to use Customer Service workspace in your organization.
Prerequisites
This section lists the prerequisites to use Customer Service workspace.
Licensing
An active subscription to Microsoft Dynamics 365 Customer Service Enterprise in your tenant for each user. Learn more in Dynamics 365 licensing guide.
Software requirements
| Area | Requirements |
|---|---|
| Model-driven app | Dynamics 365 Customer Service workspace app 9.2.0000.00000. |
| Web browsers | Latest three major releases of the supported browsers: |
Hardware requirements
| Area | Requirements |
|---|---|
| RAM | A minimum of 4 GB |
| Latency | - Within the same country, region, geographic location: 150 ms or less. - Across countries, region, geographic locations: 300 ms or less. |
| Throughput | A minimum of 4 Mbps |
A notification appears for your agents if the latency is more than the specified range. Learn more at Verify network capacity and throughput for clients.
Administrators can gain insights into network latency for their tenants across different regions by enabling Telemetry Insights and evaluating performance-related rules on the Dynamics 365 Implementation Portal.
Network latency issues are unique to your infrastructure. You must identify and address the specific issues in your network to resolve any latency issues.
Important
To use the omnichannel capabilities, you'll need a higher network bandwidth. Learn more in Omnichannel for Customer Service system requirements.
Learn more about requirements in Model-driven app requirements.
Limitations
- Customer Service workspace isn't supported on mobile devices, Unified Service Desk, and Dynamics 365 Customer Engagement (on-premise).