Healthcare agent service Analytics Reports

Analytics reports are available for you to measure the behavior of your bot and continuously adapt and revisit your conversation flows in a response to your end-users. Reports are interactive; you can select within the reports to cross-filter or focus to areas of interest you can also choose the time of interest in the top bar.

The Available reports include:

• Messages distribution: reports the number of messages between the bot and the user over the selected period

• Built-in and Custom scenarios distribution

• Triage complaint distribution and triage outcome distribution

• The ratio of unrecognized utterances

All of these reports can be filtered on 24 hours, 7 days, 30 days or 90 days.

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